It takes approximately 30-40 minutes.

For specific instructions, you can contact our customer service by email at service@grundig-bike.com and we will send you the tutorial.

Alternatively, you can visit our offline service center where we offer free assembly services.

Yes, that is possible.

You can contact the service center at service@grundig-bike.com and we offer you the best solution.

Yes, the price includes VAT.

Our deliveries are made by truck and the logistics company will contact you before delivery.

Please make sure the phone number provided when placing your order is correct.

If you are unable to accept the first delivery attempt, we will be happy to help you arrange a second delivery.

Due to the product size and electrical requirements, we use trucks for transportation in accordance with shipping regulations.

We work with three logistics service providers: UPS, GEL and RABEN Group. Based on your address, we will choose the best logistics option for you.

Orders that have already been shipped cannot be changed, intercepted or canceled.

Therefore, please make sure you check your order.

If you refuse delivery and return, a return shipping fee of 120 euros for deliveries within Germany and 200 euros for deliveries outside Germany will be charged to cover part of our return shipping costs.

For local customers in Germany, the Grundig GCB-1 e-bike offers a three-year warranty on core components. The warranty for other parts should be implemented in accordance with the warranty policy.

For EU customers outside of Germany, we offer a two-year warranty on core components. Please see our “Warranty and Returns Policy” for further information.

Here is the link to the “Warranty and Returns Policy”:https://grundig-bike.com/pages/garantie-und-ruckgaberichtlinien

In Germany for GCB-1, whole vehicle warranty is 36 months (based on invoice date) or 30,000 km, whichever comes first.

If parts are replaced within the warranty period, the warranty on the new parts is 24 months.

For more information, please see our “After-Sales Service Policy”.

All of our cooperation stores are at your disposal. Visit our homepage at https://grundig-bike.com/pages/our-dealer to search for a store near you.

Unfortunately, there is no way to evaluate, address or resolve product repairs directly via live chat.

You can send us an email service@grundig-bike.com send and give feedback on the product. We can help you find the nearest service center.

The maintenance service center can inspect the bike on site and offer a solution or send us a complaint along with the necessary documents.

Please see our “Warranty and Returns Policy” for more information.

Here is the link to the “Warranty and Returns Policy”:https://grundig-bike.com/pages/garantie-und-ruckgaberichtlinien

Painted plastic parts, rearview mirrors, brake shoes, tires, charging port components, cables, sockets, chain pulleys, electroplated parts, PP and other optical parts not included in the above item categories.

Consumable parts require regular service and maintenance to ensure normal operation. Regular replacement is particularly necessary for highly stressed components such as chain and bearing assemblies.

Please note that consumable parts are not subject to the restrictions of the normal guarantee and warranty conditions.

For more information, please see our “After-Sales Service Policy”

Yes, there are many situations that are not covered by the warranty in addition to consumable parts.

Here is the link to the “Guarantee and Return Policy”:https: //grundig-bike.com/pages/warranty-and-return-policies

You can test the bike at our partner stores.

Please visit our website to find nearby stores: https://grundig-bike.com/pages/our-dealer