You can find out on this page:
Convenient after-sales solution
Product information download and installation video
Self-examine after-sales problems and quickly find customer service solutions
Everything you can find when you have a problem
Convenient Services
Local Service Station
In order to provide better service, GRUNDIG has set up service centers in Germany, France and Netherland
Technical Support
We have an online service team to help you solve your problems, as well as engineers who are dedicated to solving your problems.
Ask A Question
Our online service team are always here to help you You can ask us anything you want to know about GRUNDIG Ebike
Test Ride Service
Before making decision, you can go to our service station for testing ride
Frequently Asked Questions
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For GCB-1 ebike，it is suitable for people over 170cm in height to ride
For E series ebike, it is suitable for people in height 165cm-185cm
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The maximum load of GCB-1:
122kg (Bike rider weight + luggage weight)The maximum load of ETB2800 and ECB2800:
140kg (Bike rider weight + luggage weight) -
A bike's range when fully charged can vary, depending on various factors such as riding conditions (ground conditions, weather, gradient, etc.), rider profile and riding style.
For ebike, even if the battery runs out, it can still be ridden as a regular bike
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Currently GRUNDIG Bike have service point in Germany, France and Netherland and we will develop more service points in order to serve you better
Even if there is no service point nearby, we can support the user to go to the nearest non-Grundig bike store for repairs by sending parts and online services.
You could check our service map here:
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All of our orders are shipped from warehouse in Heusenstamm, Germany
In Germany, it will take about 2-5 workdays for shipping
In France and Netherland, it will take about 3-7 workdays
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GRUNDIG E-bikes are guaranteed for two years and other GRUNDIG E-bikes parts are guaranteed in accordance with the “GRUNDIG Electric Vehicle Parts Guarantee Standard”.
* The GCB-1 comes with an additional one-year warranty in Germany. When purchasing, please note the specific warranty conditions of your model.
And you could check more warranry details here:
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For customer service process, repair shop, repair fee payment, etc., please email service@grundig-bike.com
And don't worry all inquiries and complaints are carefully processed until they are fully resolved.
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Don't worry, please first find out what your problem is.
1. Problem with shipping
For example:
The bicycle was delivered scratched.
Components are crushed or deformed.
If there are shipping problems, please send us photos of the damaged part. We will resend the damaged part to you. If the bicycle is severely damaged, we will send you a new one.2. Technical Problem
For example:
I have a problem with the battery or motor.
I don't know how to adjust the controls of my bicycle.
If you experience technical problems, you can contact our service team: service@grundig-bike.com. Our engineer will assist you. If the problem remains unresolved, we will get in touch with our local service center and help you solve the issue.3. Payment problem
For example:
Something went wrong with the payment.
A screenshot helps with troubleshooting. If your payment has failed, take a screenshot of the page. Create a new email to us and insert the screenshot into the email. When paying with a credit card, please check the 3D-Secure.I would like to pay in installments.
Currently, we have PayPal and Klarna, which support installment payments.
Download Center
GCB-1
User Manual of GCB-1
ETB2800
User Manual of ETB2800
ECB2800
User Manual of ECB2800
Get start
GCB-1 Installation video
You can follow this video to assemble your GCB-1, and if you met any problem during the assembly process, please do not hesitate to contact us.
GCB-1 Assemble Service
You can also contact us to have your GCB-1 bike assembled at one of our service stations and we will recommend the nearest one to you.
Guide of After-Sale Service
Step 1
Clarify your request
Please describe your problem in as much detail as possible, provide your order number, ebike model, and attach corresponding photos or videos
Step 2
Communicate and find out the issue
Customer service of GRUNDIG Bike will work with you on the problem with your product(s) to identify potential issues
Step 3
Replacement and Repair
After clarifying the problem we will replace the relevant parts for the problem, or recommend you to a nearby service point for repairs
Step 4
Repair complete
After the repair is complete you can check it again to ensure your riding safety
After-sales Q&A
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For GCB-1:
In germany, there are 3 years warranty
In other europe country, there are 2 years warranty
For ETB2800/ECB2800:
There are 2 years warranty
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It depends on the complexity of the problem
If it's a simple part replacement, it will take about 3-7 business days
If the problem is more complex, it will depend on the processing time of the service point
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Within the warranty period, Grundig's authorized service center offers free repair and replacement services for e-bikes.
For repairs beyond the service period and scope of the warranty period, authorized Grundig workshops will provide chargeable services according to local market conditions and repair prices.
Contact
Online Customer Service
Monday - Friday: 8:00 - 18:00 (Uhr)
E-mail: service@grundig-bike.com
E-mail: service@grundig-bike.com
Hotline Service:
Germany: 00800-0622-4336
Monday - Friday: 8:00 - 18:00 (Uhr)
Monday - Friday: 8:00 - 18:00 (Uhr)
