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Convenient after-sales solution

Product information download and installation video

Self-examine after-sales problems and quickly find customer service solutions

Everything you can find when you have a problem

Convenient Services

Frequently Asked Questions

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Guide of After-Sale Service

Step 1

Clarify your request

Please describe your problem in as much detail as possible, provide your order number, ebike model, and attach corresponding photos or videos

Step 2

Communicate and find out the issue

Customer service of GRUNDIG Bike will work with you on the problem with your product(s) to identify potential issues

Step 3

Replacement and Repair

After clarifying the problem we will replace the relevant parts for the problem, or recommend you to a nearby service point for repairs

Step 4

Repair complete

After the repair is complete you can check it again to ensure your riding safety

After-sales Q&A

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